ReeltapSupport
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Quick answers
My export failed or stopped part-way.
Make sure there's enough free storage (roughly twice the size of the video), keep the app open while it exports, and try a lower resolution or 30 fps. If it still fails, send us the project length, resolution and your device model.
I can't see my videos when adding clips.
Reeltap may only have access to selected photos. On iPhone go to Settings › Reeltap › Photos and choose Full Access, or add more items to the selection.
Captions are empty or in the wrong language.
The first time you use captions the app downloads a speech model, so it needs a connection once. Check the clip actually has audible speech. If your language can't be transcribed yet, iPhone may need its dictation language: Settings › General › Keyboard › Dictation.
How do I stop personalised ads?
On iPhone, turn off tracking for Reeltap in Settings › Privacy & Security › Tracking. In the EEA/UK you can also reset your consent choice by reinstalling the app.
Where are my projects saved? Can I move them to a new phone?
Projects are saved on your device only. Before switching phones, export the videos you want to keep. Uninstalling the app deletes its projects.